The CAC Centre for Sustainable Housing operates a Help Desk, which is aimed to help, train and support all existing and future associations of homeowners in Bulgaria. Another sphere of action of the Help desk is on-spot consultancy support of different activities related to the renovation, management and maintenance of multistory condominium apartment buildings. The main principle of its activity is the combination and value added mutual correlation of consultancy services, professional support and training methods of products to be provided by CAC Help Desk in the following main directions of activity:

Consultancy services, advisory and support for homeowners and homeowners associations

Training of existing and perspective homeowners associations

Consultancy support on the implementation of housing renovation, management and maintenance projects

What does the Help Desk of CAC Centre for Sustainable Housing provide as type and content of services?

The Help Desk of CAC Centre for Sustainable Housing takes as starting point the interest, rights and obligations of homeowners and homeowners associations.

Legal, financial, technical, and social consultancy and training on the general functioning and operating of homeowners associations
Specific legal, financial, technical, and social advisory and practical support on a project base
Support for the establishment and functioning of homeowners association:

Advisory on organizational and legal aspects of homeowners associations – organizational bodies, distribution of responsibilities, mechanisms for protection of individual and common rights

Advisory on financial and bookkeeping aspects of homeowners associations – financial planning, type of reporting and accounting system, types of funds to be established for the proper functioning of homeowners associations

Advisory on property management with emphasis on maintenance and renovation of condominiums – organizational and financial aspects

Advisory on rules for living together – types of potential conflict within the homeowners association, types of conflicts with external for the association institutional and private bodies, conflict management and communication techniques

Support for the implementation of housing renovation activities:

Advisory on existing national and local programs for housing renovation – juridical, financial and organizational aspects

Advisory and support for establishing necessary relations with relevant institutions and private parties

Advisory on the preparation of initial program of requirements for housing renovation project

Advisory on implementation and supervision of housing renovation activities

Support for contract management:

Advisory on estimation of needs and preparation of offers according to needs

Advisory on organizing a tender, contract management, supervision of contract execution

Support for training of voluntary or professional property managers of condominiums

How is the Help Desk of CAC Centre for Sustainable Housing giving support?

Consultancy services through CAC web-site and ‘My Home’ newsletter
Consultancy services by phone
Advisory in the Help Desk office on the basis of speaking hours
Advisory on the spot by professionals

What is the Help Desk of CAC Centre for Sustainable Housing?

What does the Help Desk of CAC Centre for Sustainable Housing provide as type and content of services?

How is the Help Desk of CAC Centre for Sustainable Housing giving support?